Warranty

Every purchase on Commonplace includes a free 2-month parts warranty. Two extended plans are available afterwards - parts, or parts and labor - and both are optional and cancellable at any time.

Free 2-Month Parts Warranty (Included)

Every purchase includes a free 2-month (60-day) parts warranty at no extra cost. If your equipment fails from normal use in those first two months, we supply the replacement parts.

• What it covers: Replacement parts for mechanical or functional failure during normal, intended use.
• What it does not cover: Repair labor. Labor is covered by the optional parts and labor plan below.
• What it excludes: Cosmetic wear, misuse, accidental damage, and neglect.
• Included on every order: You never add it and you are never charged for it.

Inspected Before Pickup

Every item is inspected in person before it is delivered, so you approve its real condition before it ever leaves the seller.

• In-person inspection: Drivers confirm the brand, model, color, and included accessories against the listing.
• Functionality check: The item must power on and demonstrate its core functions before it is loaded.
• Documented at pickup: 6+ photos and a functionality video are captured and sent to you via text or email to approve.

Extended Warranty (Optional)

Extended coverage is not included in the purchase price. There are two plans.

Parts warranty. Continues the parts cover after your free two months end. It is placed in your cart automatically at no charge today - the first payment is taken when the free window ends, and you can remove it from your cart before you check out or cancel it at any time afterwards.

Parts and labor warranty. Covers replacement parts and repair labor, so a covered repair costs you nothing out of pocket. Choosing it replaces the parts warranty in your cart. It costs more, it begins billing on the day you order, and the free two months do not apply to it.

• What they cover: Mechanical or functional failure that occurs during normal, intended use - parts on both plans, and repair labor on the parts and labor plan.
• What they exclude: Cosmetic wear, misuse, accidental damage, and neglect.
• Prepaid terms continue monthly by default. On a 6, 12 or 18-month plan the "continue month to month after the term" option is ticked for you, so cover does not lapse on a date you have forgotten. Untick it before checkout, or cancel later. The rate and the date of the first monthly charge are both shown beside the option.
• Cancel any time. Neither plan has a penalty for cancelling.
• Exact terms depend on the item. Full coverage details and prices for your specific purchase are shown in your cart and at checkout.

Damage in Transit & Final Sale

The sale is final once you approve the pre-pickup inspection. If the item is damaged in transit, or the live check at handoff finds something new that does not match the packet you approved, we cancel at no charge and help you find a better option. There is no refuse-at-the-door return and no home trial.

Need Help With a Claim?

If your item breaks or a defect appears, reach out and we'll walk you through your options.

• Email: service@trycommonplace.com
• Phone: (516) 357-5989
• Hours: Sunday – Friday, 9 AM – 9 PM ET