Terms & Conditions

Official Support: service@trycommonplace.com

1. THE MARKETPLACE MODEL

Commonplace Solutions, Inc. ("Commonplace") operates a technology platform and logistics network connecting independent Buyers and Sellers of used home goods and fitness equipment.

• "As-Is" Sales: All items are used and sold "As-Is." Commonplace does not own the inventory, but every purchase includes a free 2-month (60-day) warranty on parts. Labor coverage is available as an add-on. Commonplace covers any damage that occurs in transit.
• Buyer Acknowledgment at Checkout: By placing your order, you acknowledge and agree that the item is used, that you have had the opportunity to review all listing photos and the item description, and that you agree to take delivery of the item once you approve the pre-pickup inspection - the 6+ photos and functionality video our team captures at the Seller's location and sends to you before the item is transported. You also agree to our Cancellation Policy (section 2.3).
• The $1 Reservation: To promote serious transactions, Buyers pay a $1 fee at checkout to hold an item and take it off the market. If the order is cancelled at no charge under section 2.3, the $1 is refunded.

2. LOGISTICS & CANCELLATION

2.1 Delivery Fees & Distance

Commonplace calculates delivery fees from a per-category Base Fee plus a per-mile rate that depends on the item's category, applied only to the miles beyond the free 100. The exact total is computed from the item's real location and displayed at checkout; we do not publish a single flat per-mile rate.

• Free within 100 miles: Delivery is free within 100 miles of the item.
• Delivery Radius: Items deliver anywhere in the continental US. Over 500 miles from where the item sits, delivery is long-distance white-glove delivery (our crew prepares it for transport and delivers and sets it up at the far end) and the order is reserved for $1 or paid in full at checkout; on a $1 reservation the balance is charged when you approve the pre-pickup inspection, not on delivery. Within 500 miles, non-vehicle items deliver at the per-mile rate; drivable vehicles (cars, golf carts, jet skis, and the like) have no distance cap. Beyond the radius an item is not deliverable, and the listing will say so for your address.

2.2 Pickup Documentation & "Point of No Return"

At pickup, our drivers record 6+ photos and a functionality video. This documentation is sent to the Buyer immediately via text/email.

• Buyer Approval: The Buyer reviews this pre-pickup inspection; by approving it, the Buyer confirms the item matches the listing and agrees to take delivery. Delivery proceeds once the Buyer approves.
• Cancelling: Cancelling at any point, before or after the inspection, is covered by the Cancellation Policy in section 2.3. There is no refuse-at-the-door return and no home trial.

2.3 Cancellation Policy

The cancellation fee is 10% of your order total (the item price after discounts, plus delivery), up to $500.

Before your inspection. After you order, the seller inspects the item and we send you the photos and video. If you cancel before your inspection arrives, the 10% fee applies. If it's been 7 days since you ordered and you still haven't received it, you can cancel for free.

After your inspection. If the inspection shows a problem with the item, you can cancel for free. A problem means the item isn't the one in the listing (a different model, year, size, mileage or hours), it's in worse shape than listed or has damage that wasn't mentioned, it isn't shown working or doesn't work, parts from the listing are missing, it has a safety recall that wasn't mentioned, or your price went up after you ordered. If you cancel for any other reason, or you approve the inspection and then cancel before delivery, the 10% fee applies. If your inspection arrived within 7 days of your order, this is true however long you wait to cancel: cancelling after day 7 doesn't make it free.

What doesn't count as a problem. Changing your mind, finding another one, deciding you'd rather buy new, timing that no longer works, the delivery cost you saw at checkout, and normal wear for a used item (or wear mentioned in the listing) don't make cancelling free.

When cancelling is always free. There's never a fee if the seller cancels or sells the item, if we can't deliver to you, if the item is damaged on the way to you, if the check at handoff finds something that doesn't match the inspection you approved, or if delivery is more than 2 weeks late.

If we can't reach you. If you don't answer us for 3 days, we send a final notice by text and email. If you don't reply within 24 hours, your order is cancelled and the 10% fee applies.

How the fee is charged. We keep the fee from what you've paid and refund the rest. If you've paid less than the fee, we charge the difference to the card you used at checkout.

2.4 White-Glove Delivery Standards

Our "Move and Place" service includes:

• Included: Carry-in (including stairs), room placement, assembly, leveling, and WiFi setup.
• Excluded: No electrical or plumbing. Commonplace will not perform hard-wiring or plumbing for Hot Tubs or Saunas. Buyers must hire licensed professionals for these connections.

3. PAYMENTS, DISBURSEMENTS, & RISK ALLOCATION

3.1 Buyer Payment

For orders under $8,000, the remaining balance (Item + Delivery + Tax) is authorized at checkout and due on delivery. For orders of $8,000 or more, the balance is paid by wire when the Buyer approves the pre-pickup inspection, never by automatic card charge.

3.2 Seller Payout (Paid at Pickup)

Sellers are paid immediately upon the delivery team successfully picking up the item.

• Timing: Payout is initiated once the item is loaded and the Bill of Sale is signed.
• Methods: Venmo/PayPal (Same-day); Bank Transfer/Cash App (1–3 business days).
• Deductions: Sellers pay a 20% platform fee plus a pickup fee. The pickup fee depends on the item and is shown before you list and on your listing confirmation. Nothing else is deducted.

3.2.1 Pickup Inspection Requirements

Drivers have the sole authority to refuse a pickup if the item fails the following:

• Listing Match: Item must match the brand/model/color described.
• Functionality: Item must power on and demonstrate core functions.
• Components: All advertised accessories must be present.
• Refusal Consequences: Sale is canceled, Buyer is refunded.

3.2.2 Payment Clawback & Seller Liability

Commonplace reserves the right to claw back funds (via future payout deduction, reversal, or legal collection) for:

• Seller Fault: Proven fraud or material misrepresentation.
• Inspection Mismatch: A sale cancelled because the live check at handoff found the item did not match the approved pre-pickup packet.
• Fraud/Theft: Items identified as stolen, counterfeit, or under active recall.

3.2.3 Seller Representations & Warranties

By listing, the Seller warrants:

• Ownership: You are the legal owner with the right to sell.
• Accuracy: Your listing is 100% truthful.
• Legal Compliance: The item is not stolen or subject to a lien.
• Breach: Results in immediate payment reversal and potential criminal referral.

3.2.4 Seller Indemnification

Seller agrees to indemnify Commonplace from all third-party claims, including chargebacks due to Seller fraud, stolen property claims, or personal injury caused by undisclosed defects.

3.3 Buyer Chargeback Policy & Account Consequences

• Mandatory Resolution: Buyers must contact service@trycommonplace.com and allow 5 business days for resolution before filing a bank dispute.
• Permitted vs. Prohibited:
  • ✓ Permitted: A cancellation owed for transit damage or an inspection mismatch that was wrongly refused; duplicate billing.
  • ✗ Prohibited: A cancellation fee charged under section 2.3 for a reason that is not a listed problem; buyer's remorse; issues disclosed in the listing; cosmetic wear consistent with a used item.
• Consequences:
  • Level 1: If Commonplace wins a dispute, the Buyer is assessed a $25 Dispute Fee.
  • Level 2: Permanent account ban and entry into the "High-Risk Fraud Database."
  • Level 3: Reporting to the IC3 (FBI) and consumer reporting agencies.

4. FINAL SALE, TRANSIT DAMAGE & WARRANTY

Cancelling before delivery follows the Cancellation Policy in section 2.3. There is no refuse-at-the-door return, no home trial, and no post-delivery "change of mind" window - because you approve the item's real condition (6+ photos and a functionality video) before it ever leaves the Seller.

• Before you approve: If the inspection shows a problem listed in section 2.3, decline it and you owe nothing; the $1 is refunded.
• Damage in transit: If the item is damaged between pickup and delivery, that is on us - we cancel at no charge and help you find a better option, or make it right.
• Inspection mismatch at handoff: If the live check at handoff finds something new that does not match the packet you approved, we cancel at no charge and help you find a better option.
• Free 2-month warranty: Every purchase includes a free 2-month (60-day) warranty on parts. Repair labor is not included. Labor coverage is available as an add-on and is never required. Optional extended parts coverage can be purchased separately. A month-to-month parts plan is added to your cart automatically at no charge on the day of purchase - billing begins only when the free 2-month window ends, and you may remove it before checkout or cancel it at any time. An optional parts and labor plan is also offered; it replaces the parts plan, begins billing on the order date, and does not carry the free 2-month window. If you buy a prepaid 6, 12 or 18-month plan, "continue month to month after the term" is selected by default: when the term ends, cover continues at the monthly rate shown beside that option until you cancel. You can untick it before checkout, and you can cancel at any time afterwards from your order page.
• How to reach us: Email service@trycommonplace.com with photos and/or video and we will handle it.

5. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Commonplace's total liability arising out of any transaction is limited to the amount paid by the Buyer for the item and its delivery. Commonplace is not liable for indirect, incidental, or consequential damages.

6. GOVERNING LAW & UPDATES

These Terms are governed by the laws of the United States and the state in which Commonplace Solutions, Inc. is incorporated. We may update these Terms from time to time; continued use of the platform constitutes acceptance of the current Terms. Questions? Contact service@trycommonplace.com.