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Feel free to contact us regarding anything related to Commonplace and our services.

Frequently Asked Questions

How this works: Buying with Commonplace

• Buy now or place a bid – Lock in a deal instantly or submit an offer on select listings.
• Pre-pickup inspection (included) – Every item gets a 30 to 50 point inspection before pickup that you approve. It is part of every order, not an add-on.
• Pay securely online – Checkout with your credit card or PayPal-safe and simple.
• Fast delivery scheduling – We arrange delivery within 1–3 days of your order.
• Inspect at delivery – Check the item in person upon arrival to make sure it matches the listing.
• Buyer Protection – You'll have the chance to test it out during delivery to ensure it meets your expectations.

Making local marketplaces great again-one smooth delivery at a time.

How this works: Selling with Commonplace

1. List your item for free – Fill out a short form with your item details and phone number-no account needed.
2. Buyers browse your listing – Once live, interested local buyers can view and purchase or bid on your item directly.
3. Pickup is scheduled – A trained driver contacts you to coordinate a convenient pickup time.
4. Item is inspected on-site – The driver checks your item to confirm it matches the listing description.
5. You get paid – Payment is sent via Venmo, PayPal, or Bank Transfer/Cash App after inspection.

Do you offer a warranty?

Yes. Every purchase includes a free 2-month warranty on parts (replacement parts, labor not included). Labor coverage is available as an add-on. After that a parts warranty continues month to month; it is added to your cart at no charge today and you can remove it before you check out. The parts and labor plan, which covers repair labor too, is that add-on, and it starts billing straight away. Exact terms depend on the item. Details are provided at checkout.

Is every item inspected?

Yes. Every item is inspected in person before it ships, included on every order. Our trained team confirms it works and matches the seller description, captures 6+ photos and a functionality video, and you approve that inspection before delivery.

How much does delivery cost, and is it included?

Delivery starts at $150 and is calculated at checkout based on the distance between the buyer and seller.

We offer white glove service, which means our team handles pickup, transport, and full in-home setup - so you don't lift a finger.

How can I cancel/edit my listings?

Go to your dashboard located in the top right corner of your screen and navigate to "My listings." You can press the pencil icon to update details or the trash icon to remove the listing entirely.

What is the return policy?

All sales are final, however, our buyer protection ensures full coverage if the item does not meet the described condition, or is damaged during transit. We run a 30 to 50 point inspection before pickup that you approve. If it turns up a problem, you can cancel before pickup with no balance charged. After you approve, cancelling before delivery costs 10% of the order (up to $500), except for items damaged in transit, which we handle.

If you receive a defective, damaged, or incorrect item, contact us immediately so we can make it right.

What is the cancellation policy?

You can cancel any time before the item is picked up, at no charge. If your order hasn't arrived within 2 weeks, you can cancel for a full refund.

Still need help? Get in touch with us

• Email: service@trycommonplace.com
• Phone: (516) 357-5989
• Hours: Sunday – Friday, 9 AM – 9 PM ET