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Sell an item
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LoadingLoadingYou see the item's real condition before it ships, we cover any damage in transit, and every purchase includes a free 2-month warranty on parts. Labor coverage is available as an add-on.
We inspect your item before pickup and send you the report to approve. This is the moment to make sure everything is right.
The cancellation fee is 10% of your order total (the item price after discounts, plus delivery), up to $500.
Before your inspection. After you order, the seller inspects the item and we send you the photos and video. If you cancel before your inspection arrives, the 10% fee applies. If it's been 7 days since you ordered and you still haven't received it, you can cancel for free.
After your inspection. If the inspection shows a problem with the item, you can cancel for free. A problem means the item isn't the one in the listing (a different model, year, size, mileage or hours), it's in worse shape than listed or has damage that wasn't mentioned, it isn't shown working or doesn't work, parts from the listing are missing, it has a safety recall that wasn't mentioned, or your price went up after you ordered. If you cancel for any other reason, or you approve the inspection and then cancel before delivery, the 10% fee applies. If your inspection arrived within 7 days of your order, this is true however long you wait to cancel: cancelling after day 7 doesn't make it free.
What doesn't count as a problem. Changing your mind, finding another one, deciding you'd rather buy new, timing that no longer works, the delivery cost you saw at checkout, and normal wear for a used item (or wear mentioned in the listing) don't make cancelling free.
When cancelling is always free. There's never a fee if the seller cancels or sells the item, if we can't deliver to you, if the item is damaged on the way to you, if the check at handoff finds something that doesn't match the inspection you approved, or if delivery is more than 2 weeks late.
If we can't reach you. If you don't answer us for 3 days, we send a final notice by text and email. If you don't reply within 24 hours, your order is cancelled and the 10% fee applies.
How the fee is charged. We keep the fee from what you've paid and refund the rest. If you've paid less than the fee, we charge the difference to the card you used at checkout.
Questions? Text or email us. We look at every case, and we can waive the fee.