Return Policy

All sales are final - but you are never on your own. Our buyer protection ensures full coverage if the item does not meet the described condition, or is damaged during transit.

Inspect and Test at Delivery

You can inspect, test, and use your product upon delivery. This is the best moment to make sure everything is right.

Try it out: Power it on and confirm the core functions work as described.
Something wrong at delivery? We'll swap it out for free, on the spot.
After delivery: Once delivery is complete, products are no longer eligible for returns or swaps.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us immediately so we can make it right. Our 48-hour latent defect window covers hidden issues that were not detectable during the delivery inspection.

Cancellation Policy

Before pickup: You may cancel for any reason before the item is loaded for a full refund.
Restocking fee: Cancellations after that point are subject to a 10% restocking fee.
Late delivery: If your order hasn't arrived within 2 weeks, you can cancel for a full refund - no fee.

How to Reach Us

Email: service@trycommonplace.com
Phone: (516) 357-5989
Hours: Sunday – Friday, 9 AM – 9 PM ET