What Does White-Glove Delivery Include for Used Fitness and Wellness Equipment?
Ari Kimmelfeld on Flock and Gather: what white-glove delivery means for a Tonal or a hot tub, and why you test it before you pay in full.
Listen to the episode: Episode 213 with guest Ari Kimmelfeld from Commonplace, Flock and Gather with Allan Share, aired April 27, 2026. Listen on Podbean.
Short answer: The crew brings it in, sets it up, and makes sure it works before you pay in full. Ari Kimmelfeld's example: a Tonal mounted on your wall with its bracket and bolts, tested before you pay. For hot tubs, the crew delivers and sets it up, and Commonplace coordinates the electrical and plumbing hookup.
Allan Share asked on Flock and Gather: "We put it in, we bring it in, we plug it in, we make sure it works. Is that part of the service, or am I paying extra to have somebody do that?"
What Ari said
We sell something called a Tonal, and it's basically like these smart home gyms. Think of Peloton, where you have classes, but for weight training and strength training at home, and it goes on your wall... We fully install it on your wall, which requires a bracket, bolts, and it can take 45 minutes. So that's what we call a white-glove delivery. And you actually get to test it out, log in, make sure the Tonal is fully working before you even get charged that full amount.
Ari Kimmelfeld on Flock and Gather 213, at 14:16
Allan's reaction: "If you're going to make me hunt for how to install it, and then I've got to buy the right brackets, I'm lost."
Hot tubs and other big items
After that inspection, we haul it away. Obviously the seller gets paid upon pickup in full. And then we deliver it, we set it up for the buyer. Typically we don't do electrical or plumbing. So we'll coordinate with the buyer to have somebody there to hook it up.
Ari Kimmelfeld on Flock and Gather 213, at 11:16
- Delivery is free within 100 miles.
- You reserve with $1 and pay the rest when it is delivered, set up, and working.
- Items come with a free two-month parts and labor warranty.
Selling a Tonal? Start on the Tonal sell page. For the full conversation, read How to Buy Used Hot Tubs: Ari Kimmelfeld on Flock and Gather.
Commonplace is the Facebook Marketplace, Craigslist and OfferUp alternative for big items. Listing is free, and Commonplace handles pickup, inspection, delivery, secure payments, and a two-month parts and labor warranty. See how it works.
Related questions
What does white-glove delivery include?
The crew brings it in, sets it up, and makes sure it works before you pay in full. Ari Kimmelfeld's example: a Tonal mounted on your wall with its bracket and bolts, tested before you pay. For hot tubs, the crew delivers and sets it up, and Commonplace coordinates the electrical and plumbing hookup.
Is delivery free on Commonplace?
Delivery is free within 100 miles. Farther deliveries cost extra.
Do I pay before or after delivery?
After. You reserve with a $1 deposit and are charged the rest once the item is delivered, set up, and working.
Thank you to Allan Share for having Ari on Flock and Gather. Quotes are from the episode, lightly edited for reading. Listen to the full conversation on Podbean.
More from Ari's podcast interviews: questions Ari answered on podcasts and every show he has been on.